Better Public Services
Better Public Services is the Government’s strategy for public service transformation to 2030. The Public Service Transformation Framework at the heart of the strategy provides the direction for strategic reform in the public service with a vision for inclusive, high-quality and integrated public service provision that meets the needs and improves the lives of the people of Ireland. The strategy is built around three core pillars: Digital and Innovation at Scale, Workforce and Organisation of the Future, and Evidence-Informed Policy and Services Designed for and with Our Public.
These themes will be explored in Trevor Vaugh’s keynote, “Better Public Services in Local Government”, which looks at the role local authorities play in delivering public service transformation and contributing to the wider Better Public Services agenda.
Representatives from the Public Service Transformation Delivery team will also be exhibiting in the conference lobby on Day 1. Visit the stand to learn more about current transformation initiatives, showcasing your work, and opportunities to get involved in communities of practice across the public service.
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Get Involved and lick some links!
Join the Transformation Network
Connect with colleagues from across the public service who are involved in transformation, reform, digital innovation and service improvement initiatives.
Call for Events: Public Service Transformation Week 2026
All public services bodies are invited to showcase their work as part of the programme of events during Public Service Transformation Week. Organise an event to share learnings and strengthen relationships with colleagues across the public service.
Better Public Services Public Service Transformation 2030 Strategy
Better Public Services is the government’s public service transformation strategy to 2030. The vision of the strategy is to deliver inclusive, high quality and integrated public services that meet the needs and improve the lives of the people of Ireland. The strategy is built around three core pillars: Digital and Innovation at Scale, Workforce and Organisation of the Future, and Evidence-Informed Policy and Services Designed for and with Our Public.
Action Plan for Designing Better Public Services
A practical action plan to help public bodies embed service design, user-centred approaches and innovation into policy and service delivery. It includes actions, tools and supports to strengthen design capability across the public service.
Digital Public Services Plan 2030
Ireland’s roadmap for delivering seamless, inclusive and user-centred public services through digital transformation. The plan introduces the Life Events approach and sets ambitious targets for online public services by 2030.
IPA Life Events Service Design Programme
A learning programme delivered through the IPA that introduces the Life Events approach to service design and explores how public services can be organised around key life moments and citizen needs.